I have a user that can’t log in on his cellphone to Notes Traveler. He uses his webmail account, complains about his credentials. I tried webmail with same credentials - works fine.
Also tried with homepage login on the servlet/traveler page. successfully login but when try to upload ID and write password I got wrong password in response. It’s the same ID that works great with same password in Lotus Notes. Any ideas?
Subject: Try servlet from device.
One of the best ways to test the Server to Device communication is to log into the Lotus Traveler Servlet from Pocket Ineternet Explorer on the device.
http://servername/servlet/traveler
or if using SSL
https://servername/servlet/traveler
This tests the connection without the Traveler Client in the mix. I.E. if there is problems with the Security Certificate etc you will likely see the problem in Pocket Internet Explorer as well.
One diference between the Notes Client and Lotus Traveler client is that Notes Client uses the Notes ID Password where as Lotus Traveler Client uses the Notes Internet password. This can be managed from the basics tab of the Person document. Usually this is set by Domino to the same value as Notes Password, but depending on configuration can be set to other values.
Hope this helps.
Subject: Tried that
Tried that and it works fine to log in on /servlet/traveler (homepage login).The only thing is when I click “mange id” it says; “Encrypting, decrypting, and signing messages are not enabled because the mail file does not contain the Notes ID”.
Don’t understand why it doesn’t work with login on the cell phone. Can I reset the traveler user or something.
Any ideas?