Got this error Can’t find schedule record for requested user when someone tries to schedule a room or resource. It’s for every user in the directory.
The problem started with that all resources were removed from names. I took a backup recreated the site and copy - pasted all resources.
After that I tried with tell sched check and tell sched validate.
The resources doesn’t appear in the clubusy.
All usernames are there. I have double checked settings in the resources (server etc).
Any ideas?
Subject: same problem: solved restarting rnrmgr task
Reading ibm document (just to get some ideas)
http://www-01.ibm.com/support/docview.wss?rs=899&uid=swg21141060
I tried to restart the rnrmgr task and it worked again.
Subject: Same issue here (resolved itself)
We had a similar issue reported earlier today, but by the time I was able to have a look, it had somehow resolved itself. I would be interested to see anyone else’s experience/feedback.
Subject: Sounds like stale view data
Both Schedule Manager and the Rooms and Resource Manager tasks rely on the data in NAB views to be there. Adding (or restoring) a new entry to the NAB does not mean the name is immediately visible to the tasks due to some performance throttles we have on some key views. They can be in the dB and visible to a Notes client immediately but they may not appear to tasks that use APIs to check for data.
This is a self correcting issue as at least one of you saw. When the tasks recheck later, the names appear and processing happens just fine.
If you do this you should rebuild the views used by the sched and rnrmgr tasks using these console commands:
Load updall names.nsf -t “($rooms)” -r
Load updall names.nsf -t “($resources)” -r
Load updall names.nsf -t “($users)” -r
This is described in a somewhat oblique manner in Technote 1321979 which you can find here.
Bruce
IBM