Cannot Open Word/Excel in Notes View

I have a user who has problems opening Word & Excel files in Notes View. No problems opening it from the software. Any solutions???

Subject: Cannot Open Word/Excel in Notes View

What kinds of “problems”? Error messages or…?

Subject: RE: Cannot Open Word/Excel in Notes View

When prompted to open attachment, user is able to click on “Open” to open the document. When user click on “View” it gives an error message ( i need to check again) and hangs notes.