I have a user whose calendar appointments all appear 8 hours later than they are actually occurring.
Notes is set to use the operating system’s time, which I have verified is correct. Eastern time (GMT-5). All of her preferences relating to Calendar and Location settings are configured correctly.
We have many users and she is the only one experiencing this problem. Anyone have any suggestions?
Her workstation is running XP SP3, and our Domino Server is on a Windows Server 2003 box.
Subject: Could you run the ISA collector to determine what the JRE thinks is the current time zone?
Hi Matthew,
Could you run the IBM Support Assistant on the user’s workstation to determine what the JRE thinks is the current time zone?
Thanks,
Notes C&S Team
To Collect the Data
From the main menu of the Notes Standard Client… select Help->Support->IBM Support Assistant
From the resulting dialog:
Select the “Collect Data” tab
Then select the “Select Collectors” tab
In the “Select a product (or System Collector) and it’s problem:” area of the dialog:
Expand the entry for “Lotus Notes 8.5”
Select the entry for “Notes General Problem Data Collection”
Press the Add button in the middle of the dialog.
Lotus Notes 8.5 should now show up in the right side of the dialog, under the heading Collector Queue
Press the “Collect All” button
In the next dialog, type in some text describing why you are collecting the data, then press OK
In the next dialog, choose to NOT send the data to IBM
In the next dialog, choose to also collect the .metadata directory
When Collection Status is “Completed”, make a note of the file name listed in under “Collected Result”
There should now be a “zip” file, with the same file name as shown in the previous dialog. It should be located in the following folder:
\workspace\autopd
To analyze the data (and see what the JRE timezone is set to).
Unzip the collector zip file that was created when the data was collected.
You want to look at a file called “systemsummary.txt”
In that file…look for text that starts with “Current TZ”
There should be two entries… one for ICU… and another for the actual JRE.
================ICU4J Info=================
ICU4J TZ Data Version is 2009j
XPD ICU4J Data Update Patch version is 3.8.1.v20090707_2009j
Current TZ is: America/New_York, offset: -4, In DST=true, Time in this Timezone 14:54:29
================JRE TZ Info=================
Java TimeZone Data Version is tzdata2009f
Current TZ is America/New_York, offset=-4, In DST=true, Time in this Timezone=2009-08-31 14:54:29
Subject: Try resetting the OS Time zone as follows
Check the Notes location document and set to Use operating system’s time zone settingsOn the OS, set the Time zone to GMT + 5
Restart the OS
Now set the OS Time zone to correct time zone, GMT - 5
Restart the OS
See if this fixes the issue. We had a customer with a similar problem on Windows XP and this did fix the issue.
Subject: Standard vs Basic
Does this occur using the Basic client? If not, it might be an issue with the JVM.