I have installed the 8.5.1 client with integrated Sametime (upgrade from 8.5 client). Now I see that the business card is missing in both hover popup and in the chat window. In both cases only the user name is shown in black text. I have Sametime Connect on another machine and there it works perfect. I also had no issues with Notes 8.5 integrated client.
Subject: More information?
Hi,
I’m a developer working on the new integrated business card component in Notes 8.5.1. We’re trying to figure out the issue here and were wondering if it would be possible to get the following information about the setup and issue?
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Can I see a screenshot of what the issue is exactly?
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Was the Connections component installed with Notes?
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If the Connections component was installed, were the preferences filled out with server information? Were the Accounts (under File->Preferences->Accounts in Notes) for the Connections services setup? (a screenshot of the Accounts screen would be useful)
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Is ST logged in when the issue occurs?
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Where is the card being invoked from when the issue occurs (and when it works correctly)? (inbox view, open/preview email, ST buddylist, embedded in ST chat window, etc.)
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Was the new business card installed on the previous install of Notes 8.5 or was the default (ST) business card being used? (this is a separate plugin/add on, so you would have to install it separately on top of Notes 8.5)
Thanks,
Mridhula
Subject: Same here!
We’re seeing the same issue. It does not occur with a clean install of 8.5, but does with a clean install of 8.5.1. One thing I noticed is that only the ST plug-in business card is effected and only shows the bolded contact name. The business cards that display when you hover over a awareness icon in the in-box or address book shows all of the expected information.
I’ve opened a PMR with IBM on this issue. They were not able to reproduce the issue. They had me enable ST client debugging so they could check for errors and found errors indicating that some plug-ins were not installed. This is a fresh and clean install using the gold code from Passport Advantage download site. If I uninstall 8.5.1 and reinstall 8.5 the problem goes away. To me, it sure points to an issue with the 8.5.1 package.
It’s good (and bad) to know that this issue is not isolated to just our environment and that I am not hallucinating!
Environment…
Server: Sametime 8.0.2 on Windows 2003 Server
Sametime LDAP: Domino 8.5.1
Client: Windows XP/Windows 7
Subject: I think this is by design
We have the same problem after upgrading to 8.5.1 client
Subject: Yes, it’s the same
I have not noticed that the awareness icon brings the full business card till I read your message. I have exactly the same behaviour. In the chat window and hover popup from the sametime contact list the business card is completely missing. I have it on 8.5.1 that are not clean installs but upgrades from 8.5.
Subject: SPR bing created…
Hi Alex-
After much testing and not being able to reproduce it my support representative inadvertantly stumbled on the error after changing the client to point to a test server. After that change she saw the issue and was not able to correct it by trying any of the suggestions she had me try earlier. She will be opening an SPR on this so hopefully this will get addressed now.
-Mark