I have a user that gets a message “An error has occurred. Please contact your System Administrator” when they try to block mail. They have version 8.5.2FP2. From reading posts about this it is a progamming error that was to be fixed in a later version. Was it ever fixed?
Thanks,
Louise
Subject: Specific scenario
I found a number of SPRs where the error occurs under different scenarios. Do you have a specific reproducible scenario?
Subject: I have a screen shot
which I can’t seem to post here, but the sender was KBKG,Inc. with the subject of KBKG:Research Tax Credit…
So, I don’t know if that fits any of the scenarios, perhaps you could give me a couple of the scenarios and then I can see which one fits our issue?
Subject: error
most likely related to this
I had a similar issue that I resolved differently. You need to create a special view to display the mailrule documents. You will likely see a bunch of old rule docs in the view representing more rules than the user actually has displayed under the system Rules view. Delete these rogue documents and the error will go away.
Subject: not quite sure how to create the view
How do I create this special view - in designer?