Hello, We’re running a notes mail system with a Blackberry Enterprise Server. (BES) We’d like to identify e-mails originating from a Blackberry sent from 1 internal user to another user (not PIN to PIN, but an e-mail going to a LN mail box). I can identify the e-mail originating from Blackberries by seeing that the name of the BES is in the $updatedby field - but that isn’t an optimal way of identfying this e-mail. Basically, I’m wondering if I can use a feature on the BES or Notes Mail to stamp e-mail originating from a certain server (say BES or incoming e-mail from an external source) and stamp it with a special field value that can be used to identify this e-mail for processing by an agent.
I’m looking for this so that we can make a tool to auto save 1 copy of an e-mail as a corporate record, so while I’m at it, (and I know this may not be the right place to ask) have you come across a product for getting PIN to PIN e-mail messages to be automatically stored in a Notes database or auto e-mailed to a mail in database?
Best regards,
Jeff
Subject: Blackberry Enterprise Server (BES) E-mail, identifying it for processing in Notes
Jeffrey, your best bet is to use the Domino feature of mail journaling. Mail journaling captures all email going through a Domino servers mail.box (router) and saves an encrypted copy of it. This won’t solve your need to capture PIN to PIN since these messages never touch your network, they go straight through RIM’s backend. You can find information on setting up mail journaling in the admin client help. Best of luck.
Subject: RE: Blackberry Enterprise Server (BES) E-mail, identifying it for processing in Notes
Jeffrey, Scott is right, you are better off using Domino to track your messages. Forget the PIN to PIN these messages never touch the BES server or Domino Network.
Subject: Blackberry Enterprise Server (BES) E-mail, identifying it for processing in Notes
Hey Jeffrey,
as far as programmatic tagging is concerned I can’t suggest anything else. But the BES has got an AutoBCC feature which allows you to specify one or more SMTP addresses that automatically get BCC’ed on every message coming from a handheld on that particular BES.
As far as PIN auditing is concerned there are 3rd pary tools like PINcushion from http://www.commondesk.com/ that allow you to track PIN messages (e.g. for legal compliance). You might have to look at a custom solution to import that data into a Notes database.
Mike.