Automatic reply - name

HCL Domino Domino Forum
1

I am managing my organizations customer service account, (i.e customerservice@bank.com). However, I want to have an automatic reply to every email that is sent to customerservice@bank.com. I have created an agent for this and it works, but I want the automatic reply to be coming from the address customerservice@bank.com. The problem now is that the automatic reply is sent from the account customerservice@bank.com but when a customer/client see from their mailbox is says christian.lovering@bank.com. I want the sent from to say customerservice@bank.com

How can I change this?

Thanks in advance!

2

Subject: Sign the agent

you need to sign the agent with the id of the name you wish to send the emails out using that name

setting a field called Principal as well

I also advise that if you want the user to reply back to the email make sure there is a mail in doc/person doc in your names.nsf to also add a field called ReplyTo which has a valid email address