Hello all,
Does anyone know how I might avoid including the “Auto-Submitted: auto-generated” item on auto-generated emails?
Here is a bit of background on my problem:
We are currently going through an upgrade from 6.5 to 8.5.1.
We have a database that uses doc.Send(False) to auto-send an email to a company that provides us with tech support. That company has a Help Desk software suite that automatically checks the inbox of the email address that we send our emails to. That Help Desk system then takes the info from our email, creates a help desk call and adds it to a queue of help desk calls that have come in.
This has worked fine for us using Notes 6.5.
Now that we are in the middle of switching over to 8.5, we have noticed that the auto-generated emails coming from Notes 8.5 clients do not make it through to the queue, while the emails coming from the 6.5 clients still work fine.
After some investigation, I think I have narrowed our problem down to the “Auto-Submitted: auto-generated” item in the header of the email. This item is present in the emails auto-generated in 8.5 but not those auto-generated in 6.5.
The help desk system is discarding the emails with the “Auto-Submitted: auto-generated” parameter to avoid possible infinite email loops I guess.
I can’t figure out how to avoid adding the “Auto-Submitted: auto-generated” item on the email. I don’t see any other postings about it.
Any input is appreciated.
Thanks,
Riley