Attachment viewer problem

HCL Domino Domino Forum
1

The following steps cause my 8.5 Notes client to lock up.

  1. Open an e-mail with “xlsm” attachment

  2. Right-click attachment and choose “View”

  3. Opens in another tab just fine and I can see contents

  4. Close the view tab

  5. Close e-mail with the attachment

  6. Go back to InBox

I don’t have Office 2007 installed on my PC - just Symphony.

After closing the e-mail, I can put focus on other e-mails but can’t open them. The only thing I can do is force an OS restart because Notes won’t even close.

PC is Windows XP SP3.

2

Subject: Need more information

Hi Andy,

Thanks for your feedback!

I have created some .xlsm file to try, but I can not reproduce this issue. If possible, could you please provide your .xlsm file to me? My email is: fengxp@cn.ibm.com

3

Subject: Can’t send xlsm file…

Sorry, but the xlsm file is from a customer of ours and it’s confidential.

4

Subject: Need more info

Thanks for your quick reply.

What element inside this file comprises? For example: image, chart, special characters, object…

5

Subject: Don’t understand…

Forgive me, but I don’t understand your question.

…but, let me try…

The spreadsheet contains 23 worksheets. It is a questionnaire from one of our customers (we are a software company). It doesn’t appear to have any images or charts - just questions.

6

Subject: Sorry for my question

I still can not reproduce this issue. I will continue to investigate it. Thanks.

7

Subject: I have reproduced this issue

Thanks Andy.

I have reproduced this issue in Notes 8.5 and I opened a SPR. The bug ID is: XPFG7T45NE

8

Subject: Forwarded to QE (Viewers) for investigation