All mail goes to All Docs instead of Inbox

HCL Domino Domino Forum
1

I’ve got one user whose incoming mail has started going into All Documents and bypassing the Inbox altogether. She swears she didn’t change anything (not guaranteed with this user), and I don’t know what would make it go into All Documents but not the Inbox view.

Any ideas?

Kerry

2

Subject: All mail goes to All Docs instead of Inbox

I’ve had the same thing with one user - and a replace of the mail didn’t sort it.

Instead, we noticed that the user had set up a ‘rule’ for the mail to be moved to another folder as it was received - which means that it never appeared in the inbox.

If the mail file replace doesn’t work - check the rules, and disbale it.

HTH,

Ranjan

3

Subject: RE: All mail goes to All Docs instead of Inbox

Replace the mail file design from the template. There’s something wonky about that Inbox folder. Suspect she deleted her inbox folder and created another one called “Inbox”. The real Inbox folder has a special name “($Inbox)”. If design replace doesn’t help, manually delete her inbox and try again.

4

Subject: All mail goes to All Docs instead of Inbox

I’m sure by now you’ve resolved the issue, but when I’ve seen this occurrence in my office, I close them out of Notes and delete the cache.dsk file from their data directory on their workstation. This file holds updates to views and various other items, as I understand it, and it can get quite large.

Once it gets to be a significantly large file size, (I’ve seen them around 13 mb or so, causing the inbox view not to refresh)what you’re describing, is a noticeable side effect.

Once you remove the cache.dsk file, it recreates on Notes login, and they should see their incoming mail in the inbox.

Cheers, I hope this either helps you, or someone else. It has worked for me every time I’ve done it.

5

Subject: RE: All mail goes to All Docs instead of Inbox

Hi,

as suggested I try to delete the cache.dsk.

But there is no file named like this in the data directory, the only one I found is the

cache.ndk (size ~ 9MB.

So I renamed it to cache.old and start notes.

A new cache.ndk is created (size ~800KB) , but new mails are still delivered to “All documents”.

:O(

SK

6

Subject: RE: All mail goes to All Docs instead of Inbox

So finally we made it.

We found out that, if you can open the mailfile on the server (where everything looks fine=inbox is filled) AND you can change the read/unread mark of mails in the Inbox it is enough to do an fixup on the mailfile via the Administrator client.

If you then create an new local replica, everything is fine.

If you can not change the read/unread status of emails than you have to replace the mailfile template ON the server. After that, create a new local replica.

SK