Hi All,
I have scheduled an agent after new mail arrives on domino 8.5.1 server but when I have tested my sending a test mail to the mail box which contains the agents. The agents does not get triggered.
Can you please help me on the same.
Regards,
Sameer
Subject: Does it have correct permissions?
The agent needs the rights to execute on the server in the server configuration document.
This may help as well in troubleshooting.
Subject: Check agent log
In Designer client double-click agents to bring up the list of agents. Then right-click on the agent and select “View Log”. That will show you any errors or reason why the agent didn’t run.
Subject: run diagnositc from Designer
Please run a diagnostic tool from designer call ‘test’. Select the agent and the select ‘test’ from the menu.It will run the logic that the agent manager does on the server and analyze the most common errors.
For example, for post delivery mail agent the most common error is to want to have the agent run on non-home mail server of the agent signer. This agent is defined to run on home mail server of the signer to avoid replication conflicts.
The agent signer also need to have rights to run the agent.
The previous post contains an article I wrote that helps with these techniques in more details.
Hope this helps!