We have an old application that sends emails to our customers. To do that the email is created directly in the mail.box.
One of the caveats of that approach is if any of the recipients of the email is an internal user. For them the email appears in the Draft view and also in the inbox. One of our users didn’t realize that situation, so he deleted them. That cause loosing critical information for his work.
I am changing the creation of those emails, but I am wondering:
Which is the advantage to create an email directly in the mail.box?
I was searching this forum and I found a nice agent created by Chris Toohey (http://www.dominoguru.com) He does exactly the same thing: create emails directly in the mail box.
Do I am loosing something sending the email in a different way?
Thanks for any input on this matter.
Irely Roa