I’m the LN technician for a college in New York and one of my users is unable to delegate access to one of the accounts for the school.
She goes into the accounts (she is the manager of the acct), into inbox, into Access & Delegation. There is a list of people who have access for this account that was set up last year and it works fine, however; when she goes to remove or add someone nothing happens.
If she removes someone it will show them being removed from the list but once clicking ok then going back into A&D the name is on the list again. The same happens when adding someone; it’ll show the name added on the list, but once saving and re-entering the name is not on the list.
Is there any other instances of this happening and/or how can I fix this?
I was having the same issues all over the place. Except not only weren’t users able to add/remove Access and Delegation, but delegated calendars were throwing up a lot of errors in iNotes and the Lotus Notes Client.
The users that were having the problem were on an 8.5.1 Domino server. I decided to try to apply the mail85.ntf template from our 8.5.2 server on one of the problem databases, and the problem seems to be fixed. I’ve gone over all the 8.5.2 fixes, but don’t really see much related to Access & Delegation.
I just checked and there is no request at all in the database.Does the request need to be immediate? The last time I had her attempt it was earlier this morning around 11.
She is also able to send/receive mail from these accounts, so they work in that regard.
I have this same issue with a user, she is on Windows XP. However there is a request in the AdminP database under All Errors by Date:admin4.nsf; Name: serverB/domain; Error: The signer of this request must be the person’s mail server.
The user’s home server is serverA, as is the database to which she has Manager access. serverA is listed in the ACL for the shared database. I’m not sure why it’s referencing serverB at all, serverA’s AdminP should be processing this request. Suggestions?
Could it be for your case that the user’s location doc is mentioning the wrong home mail server? This is then generating the wrong adminp request for the wrong server to process.
As far as I can tell, the ACL entries are not being created as they should be when updating the Access & Delegation. I add the person under A&D, it appears correct, save and close, go back into Preferences and voila! they are gone and it is back to the default “No One Has Access.” If I manually create the ACL entry with No Access for the person to be delegated they magically appear under A&D. If I give them only Read Public rights they have read only access to calendar, if you give them Write Public rights then they have full rights to the calendar under A&F. This is so strange, it just started happening but it seems to effect EVERY user, literally THOUSANDS, not good.
I am having the same problem. Though I am the one trying to change others Access and Delegation. I have Full Admin rights. I go and add a person to someone else’s mailfile Access and Delgation and OK out of the preferences. When I go back in, the changes aren’t saved.
The mail templates are 85. One way I work around this is to covert the mailfile back down to mail7.ntf and make the change and then convert back up to 85. It then show the added people.
First of all, starting R8 only the mail file owner can use the delegation tab to add new users. Other users cannot use this function. There is a technote about this.
In my case I came across a mail file owner who couldn’t add any users at all. I have tried a lot of thing and in the end manage to get it working for him again.
One of these steps made it work but I don’t know exactly which anymore. You can try it out if you have encountered the same problem.
Set public key in person the same as user id. Certify id manually with correct certifier id. Set user access back to manager access and try delegation tab again. This didn’t work initially and then I went to change mail file owner and selected the user again from NAB. Afterwards I saw also the owner’s name itself in the list of delegates. I changed again owner access to editor. Afterwards the owners name disappeared from the delegates list but I was able to add users in delegates and the correct adminp request was created in admin4.nsf on admin server.
So either it was the calendar profile but I recreated the profile in the beginning already or it was the fact that I had to run the delegation process once with the owner in Manager access. But I managed to get it working again in the end.