A question on friendly URLs

I know this may sound quite silly and I should probably know this, however would anyone be so kind enough as to instruct me on how to setup a friendly URL or what I need to do? This is the situation:Our company has developed a helpdesk application and would like to post it onto our application server. The URL to the application when accessed through the web browser is: http://servername/helpdesk/intranet%20portal.nsf However, we would like something more user friendly similar to: http://helpdeskapplicationname/helpdesk-portal

Do we create a web site document, and if so do we include a URL substitution? Is a virtual host document required? I know this is fairly basic stuff, but any help would be greatly appreciated. Thanks.

Subject: Do you use web sites?

If you use web sites than you setup a redirection document.

If not, than go to the server view and use the Web button to create a redirection document.

Howard

Subject: We don’t use web site documents…

Hi Howard,Thanks for your response. I will create a web site document for the application. Seeing as though this is a brand new application, do I need to create a DNS entry for the application? Thanks.