Hi,
We have many clients where the message pop-up window is shown without any new message is recieved. This can happen several times after one another.
Can you help me, its a big pain in the …
Best regards
Morten Wiingreen
Subject: A message Pop-up is often shown without any new messages is recieved???
Tell the them to turn it off and get a life!
Cheers,
- Mike
Subject: This one is as old as Notes itself …
The Notes client just checks every x minutes if the number of messages in the mail db is higer than it was the time before. If it is, it shows the pop-up, and it doesn’t care if you already read those messages or not.
This is what happens :
notes mail counter=100
new mail arives : counter becomes 101
notes checks mail counter : 101 > 100 ==> so popup shows
2 new mails arrive : counter becomes 103
user open mailbox and reads the 3 new messages
Notes checks mail counter : 103 > 101 ==> so popup shows
User opens mailbox and cannot find any new messages.
I’ve learned to live with it … The only thing you can do is to decrease the number of minutes between the mailchecks. That makes it a bit less likely that new mails arrive between the mailcheck and the opening of the mailbox. But it means extra labour for the server as well.