901 Install on El Capitan not launching

HCL Domino Domino Forum
1

Hi Everyone

I have a mac user who recently upgraded to El Capitan. We’ve been trying to install Notes on her machine. It installs but when we try and launch it, a window comes up saying that Notes is starting ‘please wait’ then just closes and nothing happens. I called IBM support but they have not been able to figure this out. They had me look for a ‘preferences’ file which should be in the Library folder but that apparently is not getting created. I was able to find a Data directory in ‘IBM Notes > Contents>Resources>English.iproj>Data’ and it is populated with a bunch of templates so it does seem to be getting installed. The user has write privs to the Library folder. I tried creating a file named ‘Lotus Notes Data’ and copied in a preferences file from a different user but that didn’t do anything. Any ideas on what else I can try?

thanks

clem

2

Subject: El Capitan is 64 bit

Hi Stuart

When my user upgraded to El Capitan, she was forced to install the 64 bit. From what I can tell (and I’m not a mac expert), the files are installed ok. But for some reason, it just won’t launch. No error. It just starts, then exists.

thanks

clem

3

Subject: Solved

The problem was the files from the previous install. I deleted the entire Notes folder then ran the install again. It worked. It did complain about not seeing the names.nsf file but I retreived it from trash and it eventually installed successfully.

Clem

4

Subject: 64 bit?

You don’t mention if you are using the 32 or 64 bit client…if 32, take a look at this:

http://www-01.ibm.com/support/docview.wss?uid=swg21971524&myns=swglotus&mynp=OCSSKTWP&mync=E&cm_sp=swglotus-_-OCSSKTWP-_-E http://www-01.ibm.com/support/docview.wss?uid=swg21971524&myns=swglotus&mynp=OCSSKTWP&mync=E&cm_sp=swglotus-_-OCSSKTWP-_-E