8.5.1 FP4 Crashes every 1-5 minutes using the integrated Sametime Client

HCL Domino Domino Forum
1

Has anyone else the same Problem?

Sometimes (50%) as soon as I click into the input field from a Sametime chat window, it crashed instantly.

Any Sugestions?

Thanks

Beni

2

Subject: Is this a clean install? Can you post the crash logs?

NSD produces two files when Lotus Notes crashes. One is the traditional NSD, except that it does NOT contain the crash stacks. The crash stacks are located in a second .crash file. The ‘~’ character represents the user’s home directory. And keep in mind that when a user runs the IBM Support Assistant the Crash files are copied from the correct location and put in the IBM_TECHNICAL_SUPPORT directory inside the resulting zip file.

NSD Location (file name starts with ‘nsd’ and has a ‘.log’ extension)

~/Library/Application Support/Lotus Notes Data/IBM_TECHNICAL_SUPPORT

Crash file on Mac OS X 10.5 Leopard (file name starts with either ‘eclipse’ or ‘notes’ and has a ‘.crash’ extension)

~/Library/Logs/CrashReporter

Crash file on Mac OS X 10.6 Snow Leopard (file name starts with either ‘eclipse’ or ‘notes’ and has a ‘.crash’ extension)

~/Library/Logs/DiagnosticReports

In Mac OS X 10.6 Snow Leopard, a symbolic link is also created in the CrashReporter directory, but copying that link does not copy the original file, so always copy the files from the locations above.

3

Subject: still crashing … but not as frequent as before

I can’t find any attach button here … should I paste the files directly into the message?

4

Subject: twice this morning …

I upgraded Friday, things went fine Friday and all day yesterday. Now twice this morning I have experienced the same type of crash, while using the integrated Sametime client. I am using 8.5.1 FP4 on an OSX 10.6.4 client.

I am hoping it was just a fluke, time will tell.

5

Subject: definitely appears related to the integrated Sametime client

FYI, I have had approximately 6 more crashes since posting earlier. Will try to gather and post some logs in the AM…

6

Subject: I’ll try a clean install

Thanks for your response, I’ll try a clean install as soon as I have the time.If it still happens I’ll be back posting my crash logs.

Cheers