8.5.1 client crashing on startup

HCL Domino Domino Forum
1

Here’s my console log:

10/15/2009 09:39:26.96 AM [0A00:0002-1390] NEMInit> Calling NEMCheckPreviousInstance

10/15/2009 09:39:26.96 AM [0A00:0002-1390] NEMInit> Setting Current Core Process Id to shared memory BLK_WCT_PID [2560]

10/15/2009 09:39:28 AM Agent ‘PDFMLN_8_UNINST’ error: Error accessing product object method//PDFMLN_*_UNINST:14

10/15/2009 09:39:29 AM Agent ‘PDFMLN_8_UNINST’ error: Error accessing product object method//PDFMLN_*_UNINST:14

10/15/2009 09:39:30 AM Agent ‘PDFMLN_8_UNINST’ error: Error accessing product object method//PDFMLN_*_UNINST:14

10/15/2009 09:39:31 AM Agent ‘PDFMLN_8_UNINST’ error: Error accessing product object method//PDFMLN_*_UNINST:14

Thread=[0A00:0002-1390]

Stack base=0x00137E84, Stack size = 25004 bytes

PANIC: OSVBlockAddr: Bad VBlock handle (0\0)

Might this have something to do with the Adobe Acrobat Pro 9.2 upgrade just recently applied?

2

Subject: Can you post your nsd file?

jpaganet@us.ibm.com

3

Subject: nsd file

If you’re referring to the nsd.log, it’s 3+MB. I’ll e-mail it your way along with the *.dmp file.

4

Subject: 8.5.1 client crashing on startup…Fatal thread?

Hi,

Can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

call IBM support

JYR

5

Subject: fatal thread info

############################################################### thread 1/4: [ NLNOTES: 0a00: 1390] FATAL THREAD (Panic)

FP=0x00130204, PC=0x7c90e514, SP=0x001301a0

stkbase=0x00140000, total stksize=237568, used stksize=65120

EAX=0x038d0000, EBX=0x00130dd4, ECX=0x00001000, EDX=0x7c90e514

ESI=0x00000330, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297

############################################################

[ 1] 0x7c90e514 ntdll.KiFastSystemCallRet+0 (330,493e0,0,1309b4)

[ 2] 0x7c802542 kernel32.WaitForSingleObject+18 (330,493e0,131148,130df9)

@[ 3] 0x601b4ec5 nnotes.FRSendCommandToService+789 (1309d4,130dd4,130df9,0)

@[ 4] 0x601b5aff nnotes.OSRunExternalScript@8+1055 (12c,1)

@[ 5] 0x601b607f nnotes.FRTerminateWindowsResources+975 (1,1010,1,0)

@[ 6] 0x601b64a8 nnotes.OSFaultCleanupExt@24+984 (ca6a68,1010,0,0,0,131470)

@[ 7] 0x601b652a nnotes.OSFaultCleanup@12+26 (0,1010,0)

@[ 8] 0x601c1a24 nnotes.OSNTUnhandledExceptionFilter@4+276 (1324a8)

@[ 9] 0x6018477d nnotes.Panic@4+589 (1324cc)

@[10] 0x6000432f nnotes.OSVBlockAddr@8+111 (63d094a0,0)

@[11] 0x63050849 nnotesws.IsFilenameOnDesktopNoSync@8+169 (0,13285c)

@[12] 0x630585ef nnotesws.DeskFindFile@8+31 (13287c,132c10)

@[13] 0x6305fdb4 nnotesws.DesignEnumFE@32+68 (d,200,132dfc,1040,0,132c14,f10f10,ffffffff)

@[14] 0x600b7a85 nnotes.intDesignLookupName@44+421 (d,200,132dfc,335469e,0,132d8c,f10f10,ffffffff,0,0,0)

@[15] 0x600b78d1 nnotes.DesignLookupNameFE@40+65 (d,200,132dfc,335469e,0,132dc0,f10f10,ffffffff,0,0)

@[16] 0x600b6e9a nnotes.CSiteMapStore::Load+138 (14b7018,d,335469e,580)

@[17] 0x61d6957e nlsxbe.ANSiteMapStore::ANSiteMapStoreFactory+126 (3841230,38422cc,335469e,0)

@[18] 0x61ccd065 nlsxbe.ANDatabase::ANDGetOutline+37 (335469e,133490,38422cc,132fc4)

@[19] 0x61ccf06f nlsxbe.ANDatabase::LANDGetOutline+31 (133490,3841230,38422cc,133490)

@[20] 0x61cc4122 nlsxbe.ANDatabase::ANDispatchMethod+978 (133490,133460,3fc044,133490)

@[21] 0x61cc3556 nlsxbe.ANCLASSCONTROL@16+2086 (3f74e0,109,133444,133490)

@[22] 0x61cc3879 nlsxbe._tag_NotesADTControl::ClassControl+25 (38422f8,3f74e0,109,133444)

@[23] 0x6005086d nnotes.LSsInstance::AdtCallBack+269 (3f74e0,61cc2d30,109,3fc028)

@[24] 0x6006561d nnotes.LScObjCli::ProdMethodCall+61 (3fbfe8,86f,3341c44,10002)

@[25] 0x60065522 nnotes.LSsThread::AdtDoProdCallout+162 (33a58b8,3fbfe8,10002,3341bf8)

@[26] 0x6006543d nnotes.LSsThread::AdtCallMethod+45 (3,3342848,1,2)

@[27] 0x6001fb06 nnotes.LSsThread::NRun+5926 (33a58b8,338a660,33a58b8,133600)

@[28] 0x60020276 nnotes.LSsThread::Run+182 (33a58b8,338a660,3f74e0,33a0718)

@[29] 0x600adb07 nnotes.LSsThread::ExecuteProc+311 (33a58b8,338a660,33a0718,0)

@[30] 0x600addc1 nnotes.LSsInstance::Run+481 (3f74e0,338a660,33a0718,0)

@[31] 0x60c34382 nnotes.LSIThread::Run+66 (14b6798,0,1,130000)

@[32] 0x60c342aa nnotes.LSIThread::RunToCompletion+314 (14b6798,0,1,14ae798)

@[33] 0x60c2facf nnotes.CLSIDocument::RunScript+639 (14b6718,15,1,60d18b41)

@[34] 0x60646b25 nnotes.CRawActionLotusScript::Run+565 (1d,14af818,0,1d)

@[35] 0x60642eba nnotes.CRawAction::Run+58 (0,14aec18,0,133aec)

@[36] 0x60643acd nnotes.CRawAction::Execute+221 (14ae758,0,1342b8,60640e6a)

@[37] 0x6063bda6 nnotes.CAssistant::RunAlone+22 (14af018,14aec18,14af018,14aec18)

@[38] 0x60640e6a nnotes.CAssistant::Run+3658 (0,134b7c,3192100,30a368c)

@[39] 0x6065536b nnotes.AgentRun@16+1291 (14af018,14af818,0,0)

[40] 0x03092e1f AdobePDFMToolbarInst.ToolbarInstMgr+7647 (14af018,2e37a4b2,0,30a8230)

[41] 0x030931e4 AdobePDFMToolbarInst.ToolbarInstMgr+8612 (1,2e37a486,0,2c447d0)

[42] 0x0309179a AdobePDFMToolbarInst.ToolbarInstMgr+1882 (0,0,0,0)

6

Subject: temp fix

I remarked out any PDF related lines in the notes.ini and the client does sucessfully open now. Where should I go from here?

7

Subject: notes.ini line to change

same problem here.you don’t have to remove ALL pdf related stuff from notes.ini.

I changed the line

EXTMGR_ADDINS=MailServer.dll, PDFSTUFFHERE

to

EXTMGR_ADDINS=MailServer.dll

and that worked.

sorry, I don’t remember what PDFSTUFFHERE was. I should have written it down. my bad.