hi, has anyone here encountered this error when starting up notes?
“0x1B1 - Version mismatch between executable and preexisting shared memory versions! EXITING. You may need to stop RTVSCAN or reboot.”
the error appears ever so sporadically in 8.0.2 and 8.5. we have made sure that there is no symantec software installed on the machines (we have mcafee for our av) and we are clueless on what else to check at this point.
any feedback will be appreciated. thanks.
Subject: Old DLLs left behind.
A quick check this appears to be the most common issue for this message.
The way to check for it is*
view->show lower pane
Then…
view->lower pane view->DLLs
view->select columns…
Select the DLL tab click on path.
After that you should compare the files loaded vs a working client.
Subject: RTVScan fix
Technote https://www-304.ibm.com/support/docview.wss?uid=swg21410634 has applied to our environment, event 8.02 clients
Subject: From Core Services Developer
They should only see that message if they are doing an upgrade and something is still running or are trying to maybe run different versions of Notes on the same machine (which isn’t supported) but they don’t mention that in the email.
if they run nsd when they see this message that should give out the information needed to see what is going on.
kenbo
Send me the nsd and I’ll take a look
Regards,
John Pag
Subject: rtvscan problem in notes85
Will try to get the needed info. Will get back to you asap.
Thanks very much.
Subject: I had exactly the same message today.
The user is running Windows XP, Lotus Notes 8.0.2 and for security Windows Live One Care.Looking around, RTVSCAN seems to be related to Symantec AV which makes the error message inconsistent with the running software. Any help would be appreciated.
Subject: RTVScan version mismatch
We are also seeing this error on multiple systems, no Symantec here, no NSDs either. We are running Windows XP, 8.02 basic client
Subject: same issue for 8.5.2 client too.
only one copy of metioned dll files in Notes directory.
Subject: even with the version 8.5.2
Hi,
I encounter this problem with version 8.5.2 LN (base version) on Win XP.
This error occurs since I upgraded from version 6.5.3 to 8.5.2. It didn’t happen before!
has anybody the same problem on 8.5.2 ?
Thanks
Subject: FP1 does not fix the issue
Even after installing FP1 for LN 8.5.2 I have not solved it.
At this point I am forced to install the 8.0.2 client with FP 2 or version 8.5 with FP 1, where it is known that the matter is resolved …
I look forward to know if someone else has the same error with the client 8.5.2 (basic…)
Subject: 0x1B1 version mismatch…
We have seen this also on 8.5.2 Basic Client. We just upgraded with FP2 and will continue monitoring if the problem still exists.
Subject: 0x1B1 - Version mismatch between executable and preexisting shared memory versions! EXITING. You may need to stop RTVSCAN or reboot.
Installed FP3 and still having issues with one of the workstations.
Subject: Nothing has worked 8.5.3RTVSCAN is operational and may be holding out memory
same issue on 8.5.3 client only on a few clients so far. None of these suggestions match
Subject: ditto…
with a new installation of ln853. we do have symantec endpoint protection installed as anti virus sw. machine is on winxp, newly reinstalled too. is ibm not able to provide a fix for this?
Subject: This problem appears to be a race condition
This problem appears to occur due to a race condition between two Notes processes. I can somewhat reliably reproduce the problem when using the Notes preloader which appeared in Notes 8.5.2.
A reference to the Notes preloader gets added to the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
as the “IBM Lotus Notes Preloader”.
The path to this executable is “C:\Program Files\IBM\Lotus\Notes\nntspreld.exe”
The key values in this key are read when Windows starts up and launches each executable found. I also register my Notes C API application here so it gets launched around the same time.
If I restart/login around 20 times, I can get this error to occur. I was able to get an nsd using the process id:
nsd -p myprocessid, just using nsd didn’t work. I have sent the nsd off to John Paganetti/Kenbo at IBM for analysis.
If I disable the Notes preloader, I can’t get the error to occur.
I should note that in my case, my application and nntspreld.exe are both in the Notes directory so they are using the same set of Notes DLLs.
So if you run into this issue, you should check the “Run” registry key to see what processes are loaded at start time. If the preloader is being launched, you could try removing that entry to see if resolves the issue.
Subject: Thank you, your suggestion helped.
IBM Notes 8.5.3FP3
I found I had 2 Notes Preloaders…
IBM Lotus Notes Preloader
IBM Notes Preloader
I removed the 1st one and problem gone. I suspect that when I’d reinstalled Notes 8.5.3 with FP3 the old entry was not removed however reinstalling had put down a new one with the new name.
Subject: Same issue with 8.5.1 FP1
Don’t have duplicate copies of the dll on the computer. Same exact problem as before.
Subject: Same issue on Domino 8.5.1 FP2
We have the same issue on Domino servers 8.5.1 FP2 and it seems appearing after a maintenance reboot.
We have this problem on two servers and they are running on a VMWare virtual machine.
ndgts.dll version is 8.5.12.10076
nlsccstr.dll version is 8.5.10.9271
Anyone ?
Subject: We have this problem too.
We are continuing to see this error message as well.
“0x1B1 - version mismatch between executable and preexisting shared memory versions! EXITING. You may need to stop RTVSCAN or reboot.”
Any additional news on this front?
Regards…
Subject: Having this issue with 8.5.1 FP3
We are also seeing the 0x115 - RTVSCAN is operational and may be holding our memory, exiting. Please restart RTVSCAN or reboot the system.
Has anyone found a reliable solution for this? We have found logging off and back on seems to get around the problem which is quicker than a reboot. It appears IBM thinks there may still be an issue per this technote http://www-01.ibm.com/support/docview.wss?rs=899&uid=swg21386749